Sophos Antivirus is one of the proficient security suites that protect almost all the technical devices of the users from all the known, unknown, online as well as offline threats. Sophos Firewall is very well-known for blocking access from the external sources in order to prevent the entry of harmful threats onto the users’ systems, but sometimes the ‘firewall settings’ of Sophos blocks the connection even between some useful tools (required by the users) and the users’ system. Hence, the customers who want to customize Sophos ‘Firewall settings’ so that it allows your device to connect with Splashtop remote streamer can go through this article.
Steps to customize firewall settings in Sophos Endpoint Security Step 1: First of all terminate the currently running Splashtop Streamer (before beginning the setup process) by right-clicking on the ‘Splashtop Streamer’ icon in the system tray and then selecting ‘Exit’ on the menu Step 2: Invoke ‘Sophos Endpoint Security’ Step 3: Select ‘Configure firewall’ option Step 4: Click ‘Configure’ button, as soon as the “Firewall configuration” window appears Step 5: Hit the ‘Application’ tab in the ‘Primary location’ window Step 6: Click ‘+’ button Step 7: Browse to “C:\Program Files\Splashtop Remote\Server” folder Step 8: Click the ‘Data Proxy application’ icon followed by clicking the ‘Open’ button Step 9: Repeat step 5 and 6 to add the applications in the list present in the ‘primary location’ window and click OK Step 10: Click ‘Apply’ in the “Firewall configuration” window Step 11: Click ‘Yes’ in the “Sophos Client Firewall” confirmation window Step 12: Again hit OK in the “Firewall configuration” window Further steps are concerned with the re-launching of Splashtop Streamer in order to execute all the related files so that the Sophos can get the chance to confirm them with the users. (This behavior of Sophos is unique as compared to other firewall products) Step 13: Launch Sophos Endpoint Security from the Start menu again Step 14: “Sophos Endpoint Security” window will open as soon as Splashtop Streamer is launched. By default, Sophos will detect and execute the first program of the list. For instance, let SRSERVICE.EXE be the first program Step 15: Now, enable ‘Allow all hidden processes launched by SRSERVER to access the network’ option and click OK Step 16: Firstly start the connection with your client device (tablet/phone) in the same local network. When connected, Sophos will detect another program SRSERVER.EXE and the “Sophos Endpoint Security” window will pop up again with a message “C:\PROGRAM FILES\SPLASHTOP\S...\SRSERVER.EXE” Step 17: Once again, enable ‘Allow all hidden processes launched by SRSERVER to access the network’ option and click OK The “DATAPROXY.EXE” file will be detected by Sophos only in a remote-connection. Hence, log in to a Gmail account first and then enable Splashtop’s “Internet Discovery” feature on both tablet/phone and computer. Step 18: Provide a remote connection so that Sophos can detect “DATAPROXY.EXE” Step 19: Again, enable ‘Allow all hidden processes launched by DATAPROXY to access the network’ option and click OK Step 20: The process is successfully completed. If still the Sophos ‘firewall settings’ do not allow the connection between Splashtop remote streamer (software that allow you to connect with and remotely control your systems from a mobile computing device like iPhone, iPad, Android devices, etc.) and users’ tablet/phone or computer, contact the certified technicians at In2PCfix for Sophos antivirus support. Our technicians are available 24x7 to provide help and assistance for all types of technical, non-technical issues, the support seekers just have to call on our toll-free Sophos Customer Support phone number – 1 888 483 3317 to get the instant help.
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